If you have any issues with
programs that are included free in your hosting package, please
let us know and we will see what the problem is. Not all
installs will go smoothly or there may be conflicts that prevent
the system from overwriting your files.
Web Hosting And Web Design
For businesses and anyone who wants
to put out the most professional impression possible, we provide
discounted design service to our customers. Please contact
us via support system to discuss your
needs and visions for your site.
Our 30 Day Guarantee
All customers have 30 days to try
our hosting and added services. We just know you'll love our
services, but if for some reason you don't, we'll be glad to
return your money, no questions asked. Domain sales, however,
are final and cannot be refunded.
Upgrade/Downgrade Policy
If you want to move
to a higher or lower hosting package we will do it FREE during the
first 30 days. Afterward, upgrades continue to be free while we
ask a $5.00 downgrade fee to cover necessary costs of manual
adjustments on the server.
Contact Billing Department Using A
Support Ticket
DNS Name
Server Changes
The very first step is to change your
domains dns to the name servers you
received in your welcome email. Note:If you purchased your domain from us we
will do this step for you. If you
didn't purchase it from us and need more
information please read on.
Str82u
Networks Name Servers: NS1.STR82U.NET (
NS2.STR82U.NET (
After your dns changes have been made
please allow 24-48 for your dns to
propagate worldwide. During this initial
24-48 hours your site will be working one
minute then be offline the next. If after
two days your site is still not working
contact us ASAP.
If you have problems doing this or have no
clue what to do after reading this, email
support@str82unetworks.com and we'll
walk you through it.
Site
Email By
default you have no email address setup.
The main username may look like it's a
setup email, but if you wish to use it you
will need to add it as an email account
using cPanel.
Uploading
to your site
You can begin uploading to your account
now by using a ftp client or cPanel's File
Manager. If you are using an ftp put in
your sites ip address under the "host
address" field. Once your ftp is connected
go into the "public_html" folder and begin
uploading to your site. To replace the
default place holder page you must upload
an index.html in all lowercase lettering.
File
Transfer Protocol (FTP)
FTP is what most most webmasters use to
upload their files, pages, and pictures to
the internet. There's tons of different
FTP clients out there some free, some
paid, and some just better then others.
Note: "yourdomain.com" should be
your sites IP address until your dns has
propagated.
Your
control panel is located at
http://yourip/cpanel or after
propagation yourdomain.com/cpanel
Your
webmail is located at
http://yourdomain.com/webmail
(won't work for first 24-48 hours)
You can
view your site before the dns has
propagated at
http://iphere/~usernamehere/
Note: Don't forget the trailing / and
the ~
If you
need our site studio web site builder
please fill out this form sitestudio
Everywhere it says youriphere put YOUR
IP ADDRESS FROM WELCOME EMAIL. Example
http://99.99.999.9/cpanel This is an
example do not actually put 99.99.999.9
since this is not the ip in your email.
