99.9% Uptime Guarantee

We promise to deliver your site to the world with professionalism and power, if we can't live up to that because there is an error on our end that causes your site to be unreachable, you won't pay for the next month, for yearly hosting we will adjust your next bill to add a free month. If it's found that due to our negligence or failure your website was not accessible, We will make it right!
Please Note:
One of the reasons we don't guarantee 100% uptime is because the servers do need rebooted from time to time, which almost an instant process, but necessary for ANY server and hosting company to do, otherwise the servers providing hosting would become unsafe and insecure to hackers.

 Our 30 Day Guarantee

All customers have 30 days to try our hosting and added services. We just know you'll love our services, but if for some reason you don't, we'll be glad to return your money, no questions asked. Domain sales, however,  are final and cannot be refunded.

Payment Options and Policies

At this time, we use PayPal for our credit card processing because of their service and reputation.  Because of most payments being reoccurring, they need personal information to establish an account with them that is completely secure, but necessary, to protect you from being overcharged and to give you additional power because our guarantees for hosting services are listed with them and will be honored.
PayPal also provides other services which we recommend, but they have a no scam, no spam policy just like us.
Payment Due Dates are on the anniversary of your starting service with us, either monthly or yearly, and will be charged to the credit card account you have on file with PayPal, by PayPal, they then forward authorization to us. There is a 3 day grace period for late payments during which we will attempt to contact you with reminder emails to the email address you have on file.  Should your payment be later than the 7 day grace period, your hosting account will be suspending as well as any domain names you have hosted on your account.  After full payment has been received, the account will be released from suspension.

Privacy Policy

At Str82u Networks, we have been in the information business for years and please be assured that we not only value personal privacy, but  we jealously guard our information, and that of our customers and their accounts.
We maintain a strict NO SCAM/NO SPAM policy, not just for the sites we host, but as an organization also. You will NEVER have your information sold, traded to or shared with anyone outside our company and we DO NOT engage is information trading in any way with anyone.
What we cannot guarantee is the information you put into on on your websites that is publicly accessible.  Our servers are secure and your sites safe, but anytime you make a website visible to the public, you expose your information to being copied or used by others. Please make sure you take the proper precautions when considering placing any vital or personally identifiable information on your web site that we host.

Internet and Website FAQ

Why should I get a website for my business or company?
With millions of people using the Internet daily, a website can provide detailed product or service information that is accessible to your customers 24 hours a day, 7 days a week. You can improve customer service and support by providing answers to commonly asked questions -- freeing your staff to handle other work. Save money communicating with your customers; your website can significantly reduce telephone, printing, and postage costs.

What if I already have a website that I am not happy with?
Str82u Networks can help you to define the areas of your website that need improvement and put together a proposal of those changes -- from improving your graphics to site navigation, customized metatags to search engine submissions.
If you'd like, we can even create your website in such a manner that it can be easily maintained by you or your staff. If necessary, we can provide the training needed to make basic modifications and updates to your site.

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How much can a website cost?
Because websites are tailored to each individual business, company or non-profit organization, we hesitate to have "flat" prices for larger projects. We have found it much better to discuss the potential budget that a client has set aside for their web presence and work from there. This allows us to have a better idea of the scale of the project and to make suggestions accordingly as to how to distribute this budget between graphics, scanned images, and customized web content and layout.

We have done website improvements, redesigned existing sites and created basic websites starting for as little as a few hundred and up to several thousand dollars. Str82u Networks also now offers a selection of affordable templates pre made and ready to become your website!

What is involved in getting a website and/or hosting?
In order to set up a new website and hosting, several steps must be taken. In simplified format, they are as follows:

1) Determine the type/size of hosting account package and sign appropriate hosting contract. Upon receipt of payment, an account is set up for domain to be hosted.

2) Change the DNS information and technical contact information on all domain names to be hosted. (Process depeStr82u Networks on individual registrars.)

3) Either an existing website is uploaded to the domain, or a temporary "bookmark" page is created on behalf of the client.

4) If website design services are also required; a contract must be signed specifying a particular web hosting package or a custom design package, optional features, and design deadline, if any. Work is started upon receipt of payment, as specified in contract.

5) Website content must be supplied to designer in a timely fashion. (Text files must be in a final, edited and spell-checked form, in either MS Word or TXT file format. Images can be supplied as actual hard copy photos, high quality scans or high resolution jpeg files.)

6) Website is proofed and approved by client before final uploading to the client's domain.

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Do I have to register my domain name myself, or can Str82u Networks do it for me?
Str82u Networks offers domain name registration and processing solely as a convenience to our clients; you are free to register your domain yourself if you so choose. However, we have found that many of our clients do not wish to be burdened by the technical aspects involved with doing it themselves and would rather have Str82u Networks take care of the complexities on their behalf.

If you are registering your domain name yourself, or already have an existing domain name, it is preferable to have Native Design Services listed as your domain's "Technical Contact", in order that we may better assist you if you have any domain-related difficulties in the future. Please contact us for the exact information that you should provide to your domain registrar.

Your domain registration details should also specify our Nameservers or "DNS" for your domain, we will provide these by email and as a link when your hosting package has been activated.

Can I transfer an existing domain name to your servers?
Yes, you can, just be sure to specify to your domain registrar that you are requesting a transfer and NOT a new domain. You should keep the service with your current hosting provider while waiting for the domain registrar to complete the transfer process. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your previous host.

There is a 24-48 hour propagation period during which the your domain's new DNS information is distributed world-wide. One way to test which DNS is being served, is to make a small change to the site hosted on your new account; when that change shows up consistently, you will know that your DNS has been properly propagated.

After propagation completion, you should then notify your previous host and have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS.

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Why Offer Free and Discount Domains?
The truth is, "We shouldn't"! Our hosting plans are figured on a magic scale to provide continued service as well as upgrade our capabilities, but hey, what better way to promote business than to give a reward to customers who make a commitment to us?

Who Owns The Domains You Register For Free?
THE DOMAIN IS YOURS - REGISTERED IN YOUR NAME
Everyone loves a deal, and here's ours.
With packages that include discounts for domains and free domain names, we register the domains for you like any other registrar would, except in YOUR NAME as the owner and contacts, when we are done, we even give you the ability to manage your domain on your own, or remain the domain registrar for you and make any changes you would like...FREE!
Currently we register domains with two different companies, depending on the extensions, so that we can provide you with the best price, but both companies are equal in service, accessibility and reputation. 


Domain Name and Web Hosting

Web space
Web space refers to the amount of server disk storage your account is allocated. This space is used to store your html files, graphics, audio clips, web stats and all other files that make up your web site. Your web hosting account also serves as storage space for your POP and webmail accounts, so be sure to keep this in mind when choosing a particular hosting package for your needs.

POP mailboxes
As well as email forwarding, you have the option to retrieve e-mail directly from POP3 mailboxes. POP3 mailboxes are like PO boxes for emails, the emails are stored there until you collect them. Each POPs can be assigned unique ids and passwords to ensure privacy.

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What is a "domain name"?
A domain name is an easy-to-remember address for your website. Instead of a lengthy address such as: www.yourISP.com/~yourcompanyname/index.html
Your domain name could be www.yourcompany.com

A short and easy to remember domain name increases your professional image with your potential clients and customers, as well as the bonus of often increasing your search engine rankings. We offer domain name registration services as well as web-hosting, which is a "home" for your domain name website.

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What does web hosting mean?
Str82u Networks offers web hosting and domain email services. This means that we provide space on our servers for your website. We can register a new domain name for you, or host an existing domain, which will be used for your website and email. Str82u Networks offers a range of all inclusive hosting packages with different amounts of web space and varying features.

Here is another explanation that we've used before that seems to help many people visualize it better:

  • Imagine that your website is like a virtual 24hr store or office on the Internet.
  • Your domain name is like having that office in a prestigious office building or having your store located in a well-known shopping mall.
  • Domain name hosting is like the office space you are renting in that building - it is the physical space that your domain name website occupies on a computer server. Web hosting fees are therefore like paying the monthly rent on your office space.

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Are your server's Unix, or NT?
Our servers are Linux Red Hat Red Hat 9.0

Do you allow adult sites?
Yes, we allow adult sites.

Is tax included with my monthly or yearly plan?
Yes, tax is included within the price.

What control panel do you use and do you have a demo?
The control panel we use is called cPanel. A demo of cPanel can be found
here Login with the username demo, and the password demo.

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Can I pay monthly?
Yes, you may pay month to month with no contracts.

Can I host friends?
Yes, you may host your friends.

How long does it take to setup my account?
Your account will be setup automatically within 15 minutes of ordering, when paying with a credit card

How often can I update my web pages or website?
You have unlimited access via FTP 24-hours a day, 7 days a week! As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. (You can also upload files using the "File Manager" feature in your cPanel, but it is often more time-consuming than FTP.)

Can my domains be accessed with or without the "WWW"?
Yes, you will be able to access your domain address with or without the "www" in front of the domain name. Example: http://www.your-name.com or http://your-name.com is acceptable, whichever you prefer.

What is a CGI bin and do I get one?
A CGI-bin is where one store CGI scripts for use with their website. These scripts are used to generate online order forms, guestbooks, shopping carts, counters, and more! Every one of our domain-level web hosting accounts comes with a private CGI bin.

What CGI scripts are pre-installed?
All domain-level web hosting accounts comes with pre-installed scripts: Full list can be found by clicking here. If you are interested in adding more CGI scripts to your account, you may do so yourself. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation. To learn more about CGI and scripting, we recommend the following scripting resources and tutorials:

The CGI Directory
BigNoseBird's Free CGI Script Archive
Awesome Web Scripts
CGI for the Total Non-Programmer
JavaScript Search
JavaScript Source
JavaScript for the Total Non-Programmer

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What are FrontPage Extensions and do you support them?
FrontPage is a Microsoft page website creation tool that requires special server extensions to function properly. We offer FrontPage extensions on all our web hosting accounts as an optional feature.

What is a Robots.txt file?
A Robots.txt file is a file that should exist at the root of your site which all search engines that access your site read to get information about what they should index. Having a Robots.txt file is crucial for search engine indexing because a lack of one will generally mean your site getting skipped during the indexing process.

The format for a Robots.txt file is very simple. If you want Robots to index everything on your site, then just make a blank text file named robots.txt and place it in your root.

If you want to disallow some content of your site, then you can use this very simple format:

User-agent: *
Disallow: /path/to/folder/or/files.html

To learn more on Robots.txt files, please consult The Web Robots Pages

What types of account are prohibited?
We do not permit any illegal activity, spamming or spamming related software on our system. Any accounts failing to adhere to these policies may be deactivated without warning. Please see our
Terms Of Service for more information.

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Software Versions

What version of php are you using?
We are using version 4.3.7

What version of perl are you using?
We are using version 5.8.0

What version of MySQL are you using?
We are using version 4.0.18

What version of JSP are you using?
We are using version 5.0.19

What version of cPanel are you using?
Our servers automatically stay up to date with the most recent stable cPanel version.

How do I create databases and manage them?

Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

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Where can I download a free FTP?
We recommend downloading WS FTP from
here

It's not letting me upload my files what's wrong?
Make sure you are uploading to the right web directory which is the public_html folder.

Why doesn't my ftp password change when I change my cPanel password?
Please allow 24 hours for your FTP password to sync with your cPanel password.

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Paths

What is the path to my users files?
The path is /home/username/public_html

What is the local path to perl?
The path to perl is /usr/bin/perl

What is the path to curl?
The path to curl is /usr/bin/curl

What is the path to ImageMagick?
The path to ImageMagick is /usr/bin/

What is the path to convert for ImageMagick?
Try the following paths till one works:  /usr/bin/  >>> /usr/local/bin/convert   >>> /usr/bin/X11/ >>

What is the path to sendmail?
The path to sendmail is /usr/sbin/sendmail

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E-Mail

How do I create email accounts?
To create an email account login to your control panel and click add/remove email account's.

What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server put mail.yourdomain.com

Where do I go to check my emails using my browser?
yourdomain.com/webmail/

How can I setup webmail to go directly to horde, neomail or squirrel mail?
Login to the one you prefer to use after doing so copy the entire url from your address bar. You will now login to your cPanel and create a subdomain to go to the address you just copied.

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